18 September 2011
made with love
I love creating things. First the concept, then the colours and the pattern. I love mixing things up and seeing what works and especially working with things I've found along the way. As I create, I think about who it's for (because it's never for me)... I imagine their reaction when they receive it. I hope they will love it. As I do. And love that it was made for them, with what little time I have, and with love.
Yesterday I received a message from someone who did not like what I made for them. From the outset, the process was difficult. Communication was a major problem. They expected something different to what they received, despite my best efforts to make the process and the end result clear to them, and understand their expectations... Actually what they received wasn't at all what they thought it would be. And they expected it sooner than I, or the postie could get it to the other side of the world... They were unhappy. They were twisting the truth. And this time there as no mistaking what they were trying to say. Funny how the messages we deliver are often clearer when they are written in anger and people are direct. To the point of rudeness. I now have a big black mark against my clear record of happy customers. It just doesn't seem to be in the spirit of handmade.
Yesterday left a bad taste in my mouth. I learnt lots (SO MUCH!), but it never feels nice to be spoken to like that, to be misrepresented, without recourse... And it might be a while before I feel like making something for someone I don't know so well... I'm thinking on it... Actually, I'm super keen to make things for the ones I love best. Including myself. Because I think it's about time...
Ever had a negative response from someone you've made something for? How did it make you feel? How did you move past it? Ever have something made for you that wasn't what you'd hoped? How did you respond? Hope you've had a lovely weekend. xx